ÖBB Ticketshop

The aim of the project was the construction and commissioning of a new infrastructure as part of the renewal of all ÖBB sales channels. The task was, among other things, to set up the organization for the operation and development of the new ticket shop, including maintenance and support. The focus was on digitizing ticket purchases across all sales channels and increasing service quality in terms of an improved customer experience.

This process included the development and introduction of the necessary operational management processes and the implementation of a new toolchain for the development project. The challenge was to develop and implement a new, innovative product in the shortest possible time and to align the company in a future-oriented manner. In the end, not only train passengers should benefit from this, but also ÖBB employees at the counter and at the service points, as well as train attendants and sales partners.